Terms of Service
Last Updated:
Sep 14, 2026
The agreement
These terms cover trash bin cleaning provided by Bin Together, LLC in Northlake, Argyle, Justin and nearby communities in Texas. By signing up for service you agree to them. They are written in plain English on purpose, and if anything here is unclear, email hello@bintogethertx.com and we will explain it before you sign up. If you are outside our service area we will tell you before charging you anything.
Plans and prices
Monthly is $19.99 a month at the founding rate or $29.99 at the regular rate, and covers up to two bins cleaned every month. Every Three Months is $59.99 per visit for up to two bins. A One-Time Clean is $89.99 for a single visit. Additional bins are $10 each per month on monthly, $15 each per visit on quarterly, and $20 each on a one-time clean. "Up to two bins" means up to two standard residential wheeled carts at one service address. Prices do not include applicable Texas sales tax.
The founding rate
The first 50 households to subscribe to the monthly plan in our launch communities pay $19.99 a month and keep that rate for as long as their membership stays continuously active. Everyone after that pays $29.99. "Continuously active" means your subscription has not been cancelled and your payments have not failed for more than 30 days. The rate ends permanently if you cancel, and signing up again later means joining at the current price. The rate belongs to you, not to the house, so it does not transfer to a new owner or tenant. It does move with you if you move within our service area. It ends if you move outside it, because we would have to cancel the service.
Billing
Billing is handled by Stripe and we never see or store your full card number. Monthly plans are billed monthly in advance on the same day each month, starting the day of your first cleaning. Quarterly plans are billed per visit on the day of each visit. One-time cleans are billed at booking. Billing is automatic and you authorize us to charge your saved payment method until you cancel. If a payment fails we will retry and email you; if it is still unpaid after 7 days we will pause your service, and after 30 days we will cancel the subscription, which for founding members means the founding rate is gone. We can change prices with at least 30 days notice by email. The founding rate is the exception and does not change while your membership stays continuously active.
Minimum term, cancelling and pausing
Monthly and quarterly plans have a three cleaning minimum. After that they are month to month and you can cancel any time. One-time cleans have no minimum. To cancel, email hello@bintogethertx.com or use your account. Cancel at least 3 days before your next scheduled cleaning and you will not be billed again; cancel after that and the next cleaning goes ahead as scheduled. There is no cancellation fee. You can pause monthly service for up to 2 months in any 12 month period, for travel or any other reason, as long as you tell us before your next scheduled cleaning. A pause does not break your founding rate. A cancellation does.
What we need from you
Leave your bins at the curb on your normal trash day and leave them there until we have been by. Bins need to be empty, because we clean after the collection truck; if your bin was not emptied that day, or is full when we arrive, we cannot clean it. Keep the area accessible, since cars, gates and dogs can all stop us reaching the bins, and tell us about anything unusual such as a gate code or a bin that lives somewhere specific. If we arrive and cannot clean your bins for one of these reasons, that visit counts as completed and is not refunded, and we will text you to say what happened. We would much rather reschedule than charge you for nothing, so tell us in advance whenever you can.
What we will not clean, and things that move a visit
For safety and legal reasons we will not clean bins containing or contaminated with hazardous waste, chemicals, paint, solvents, oil or fuel; medical or biohazardous waste including sharps; construction debris, concrete, bricks or soil; animal remains; or anything burning or unusually hot. We will also decline bins that are cracked, missing a lid, or damaged badly enough that cleaning could make it worse. If we decline a bin for any of these reasons we will tell you why and will not charge you for that bin. We work outdoors in Texas, so storms, freezes, extreme heat, equipment failures and changes to your city's collection schedule can move a visit. If we miss a scheduled cleaning for a reason on our end, we will reschedule within 7 days or credit that visit to your account, your choice. Your collection day is set by your city or hauler, not by us; if it changes, tell us and we will move your service.
Your bins, damage and liability
Most residential carts are owned by your city or waste hauler rather than by you. Cleaning them is normal and permitted, but you are responsible for knowing whether your hauler's own rules say otherwise. Trash bins live outside and take a beating, and sun, heat and years of use make plastic brittle, so lids, hinges and wheels fail on their own. We clean carefully, but we are not responsible for damage to bins that were already cracked, warped, brittle or broken when we arrived. If we damage your bin, tell us within 48 hours with a photo and we will repair it, replace it, or pay your hauler's replacement fee, whichever applies. Our total liability for any claim relating to this service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability for anything that cannot legally be limited.
Photos, video, texts, refunds and promotions
We photograph your bins before and after each cleaning and send those photos to you, and we also record video while we work. We may use service photos and video publicly on our website and social media, never including your house number, street sign, license plate, faces, voices or anything else identifying your address, and you can opt out any time by emailing us. By giving us your mobile number you agree to receive service texts; message frequency varies, message and data rates may apply, reply STOP to opt out or HELP for help, and opting out of texts does not cancel your service. We do not refund completed cleanings, but if you are not happy with a cleaning, tell us within 3 days and we will come back and redo it at no charge, or credit that visit if we cannot make it right. Promotional offers, referral credits and founding pricing are offered at our discretion, cannot be combined unless we say so, have no cash value, and may be withdrawn for future customers at any time, which never changes a price already locked in for an existing member.
Changes, governing law and contact
We may update these terms, and if a change materially affects you we will email you at least 30 days before it takes effect; continuing to use the service after that means you accept the change. These terms are governed by the laws of the State of Texas, and any dispute will be handled in the state or federal courts located in Denton County, Texas. If any part of these terms is found unenforceable, the rest still applies. Questions can go to Bin Together, LLC, Northlake, Texas, hello@bintogethertx.com or (479) 409-3463.
